Assistant Manager, Golf Operations

Five Iron Golf is the world’s premier indoor golf and entertainment experience, with seventeen locations in the US and many more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all. With the first location in India open at The Grand Venice Mall, Greater
Noida soon, we are looking to hire talent to join our team to creatively promote the Five Ironbrand and assist in growing the customer/membership base.

Five Iron Golf is seeking an Assistant Manager - Golf Operations to deliver exceptional customer service and hospitality to our guests.

The Assistant Manager - Golf Operations will have a passion for working in the golf or leisure industry and have excellent communication skills. The successful candidate will assist with all day-to-day golf operations
and administrative tasks of our store and golf shop.

The Assistant Manager - Golf Operations reports to Manager – Golf Operations & Business.

Key Roles & Responsibilities
• Open all bays securely in the morning, prepare for daily play and secure for shutdown at closing in line with shift schedule
• Greet customers and groups as they arrive, position golf clubs and equipment at bays,guide customers to bays, provide general overview and rules about golf and playing on TrackMan simulators.
• Ensure satisfaction of customers and take pride of guest’s enjoyment and fun at Five Iron Golf.
• Assist and coordinate with staff in booking sheet management and ensure the schedule process is as seamless as possible for the customers.
• Continually develop proficiency in golf simulator technology and golf operations.
• Responsible for keeping simulators in good working condition, general maintenance,repairs, troubleshooting, managing and maintaining inventory of spare parts.
• Maintain organization of bag storage room and inventory of clubs, balls, and equipment.
• Ensure the space is always kept clean and perform regular checks of the members locker facilities. Reporting any defects or issues to management.
• Assist in management of golf shop and its administrative tasks, retail merchandising, inventory management and ensure displays are full and re-stocked as required.
• Assist with member and guest’s enquiries in relation to bookings, lessons, equipment, retail enquiries and queries related to Five Iron’s products
• Coordinate and assist in setting up and managing high value events, league nights,tournaments and other golf specific initiatives.
• Work with all vendors for repairs, breaks, replacement equipment, etc. for all golf specific needs.
• Ensure that the location adheres to pertinent health and safety regulations.
• Assist in F&B operations when necessary and assist in marketing efforts within local community as required.

Qualifications & Requirements
Golf, server, and/or hospitality experience encouraged but NOT mandatory
• Previous experience, preferably within a golf or hospitality setting
• Strong time management and organization skills
• Excellent communication, both written and oral
• Excellent customer service skills and interpersonal skills required to cultivate meaningful relationships with our Guests
• Ability to follow and implement health and safety requirements
• Ability to think on your feet and manage customer expectations
• Ability to work evenings, weekends, and holidays on a shift based 7-day roster

Job Type, Compensation and Benefits
Full time with a competitive salary. Benefits include training and career opportunities along with other staff benefits.
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds.

Reference VAC-4

Salary Competitive

Location Noida

Contract Type Permanent

Closing Date Jan 8, 2024

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